Help centre
Frequently asked questions
Everything you need to know about finding a property, working with verified agents, and listing on the platform across Ghana.
Getting started
The basics of what the platform is and how to begin.
What is the Kompound?
It is an online marketplace designed to connect property buyers and renters with verified agents across Ghana. You can search for homes, land and commercial property, contact agents, and book viewings — all from your phone.
Do I need an account to browse?
No. Anyone can search listings, view property details, and see agent profiles without signing in. You only need a free account to save properties, follow up on inquiries, or book a viewing.
Is the platform free to use?
Browsing and contacting agents is completely free for buyers and renters. There are no charges to search, save properties, or send an inquiry.
Which parts of Ghana do you cover?
Anywhere in Ghana. Every region of the country is a supported search filter, so you can narrow to whichever part you are interested in.
What types of property can I find?
The platform supports homes (single-family, apartments, condos, townhouses), land, and commercial property such as offices, retail and warehouse space. Properties can be listed for sale or for long-term rent.
For buyers & renters
Finding a property, asking questions, and arranging a viewing.
How do I find properties in my preferred region?
Use the search filters to choose a region, listing type (sale or rent), price range, property type, and number of bedrooms. Results update to match what you select.
Can I save properties and searches for later?
Yes. With a free account you can add properties to your favourites and save a search so you can return to it without re-entering your filters.
How do I ask a question about a listing?
Open any property and send an inquiry. You can ask for general information, request a viewing, start a price negotiation, request documents, or ask a technical question — the agent receives it and replies directly.
How do I book a viewing or consultation?
On a property page you can request a viewing and choose a time slot. Viewings can be on-site or by video, and you can also book a consultation call with an agent. You will be notified when the agent confirms, proposes a new time, or completes the appointment.
Can I contact agents directly on WhatsApp?
Yes. Many agents enable WhatsApp Business contact. Where available, a WhatsApp button appears on the property listing and agent profile so you can message them directly.
What does a "verified agent" mean?
A verified agent has had their credentials checked, including Real Estate Agency Council (REAC) certification where applicable. Verification badges help you know who you are dealing with.
For sellers
Listing a property and getting it in front of buyers.
How do I list my property?
Create a free account, then add your property with photos, location, price and details. You can manage and edit your listings at any time from your account.
Does my listing go live immediately?
New listings go through a review step before they appear publicly. This helps keep the marketplace credible, so there may be a short wait between submitting your property and it going live.
How do I set my price?
You set the price when you create the listing. Properties can be listed for sale or rent, priced in Ghana Cedis (or USD where relevant), and you can mark the price as negotiable.
What details and photos should I include?
Clear photos and accurate details help your property sell faster. Include the property type, condition, location, size, and key features. New listings go through a review step before going live.
Can I upgrade from a seller to an agent account?
Yes. If you want to list and manage properties professionally, you can request an upgrade to an agent account from your settings and complete the verification steps.
For professionals
For agents
Joining, getting verified, and managing your work.
How can I become a verified agent on the platform?
Register for an account and apply as an agent. You will be asked for your credentials, including valid REAC certification, which we verify before approving your agent profile.
What is REAC certification and why does it matter?
REAC (Real Estate Agency Council) certification confirms an agent meets professional and ethical standards. Displaying it builds buyer trust and is part of how we keep listings credible.
How do I manage inquiries and viewings?
Your dashboard collects buyer inquiries and viewing requests in one place. You can respond, confirm or propose new viewing times, mark appointments complete, and track each inquiry through to a result.
Does my verification expire, and how do I renew it?
Verification is time-bound to keep credentials current. When your verification is approaching expiry, you can renew it from your account so your verified status and listings stay active.
For professionals
For agencies
Running a team of agents and approving their work.
What can an agency manager do?
Agency managers get a dashboard to oversee their team — managing agents, reviewing and approving their listings, and tracking performance across the agency.
How do I add agents to my agency?
You can invite agents to join your agency from the dashboard. Once they accept, their listings and activity roll up under your agency for review and reporting.
How do I approve listings from my agents?
New listings from your agents appear in an approval queue. You can review each one and approve or send it back, so everything published under your agency meets your standards.
Trust & safety
How we keep listings credible and what we do with your data.
How do we work to keep listings accurate?
New listings go through a review step before they appear publicly, and we follow up on reports of inaccurate listings. Agents are accountable for what they post, and verified status helps you tell credible listings apart. If something looks wrong, let us know.
Are all agents on the platform REAC certified?
We verify agent credentials, including REAC certification where it applies, and show verification badges on profiles so you can see an agent’s status at a glance.
Do you charge buyers any fees?
No. The platform is free for buyers and renters to search, contact agents and view properties. Any fees relate to a property transaction itself and are agreed with the agent or seller, not charged by the platform for browsing.
What does "Featured" mean on a listing?
Featured properties are highlighted based on quality and verification signals. The section surfaces recently verified listings when they are available.
How is my personal information handled?
We only use your contact details to connect you with agents and to operate the service. If you have a specific privacy question, contact our team and we will help.
Still have questions?
Our team is based in Accra and happy to help. Reach out and we will get back to you.
Contact our team